Mystery Shopping
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- Customer Service Perceptions
- Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
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- Douglas Stafford
- Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
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- Dynamic Advantage
- Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
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- Focus Plus Service Auditors
- An independent customer service monitoring company which provides evaluation of customer service.
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- GAPbuster Worldwide
- Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
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- Guest Check
- Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
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- ICU Associates Inc.
- Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
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- ITS (Incognito)
- Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
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- Imyst, Inc.
- Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
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- Inland Retail Services
- Specialists in mystery shopping and merchandising services. Includes services and contacts.
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- IntelliShop
- Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
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- JKS Mystery Shopping Ltd
- Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
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- Jancyn Evaluation Shops
- Secret shopping services used by the retail, restaurant and rental housing industry.
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- Kinesis
- Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
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- Market Force
- Features, mystery shopping, merchandising, surveys, on-site price with pricemark and in-stock audits, triggered training and rewards analytics, and loyalty lift calculator.
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- Mars Research
- Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.