Education and Training
- Belding Skills Development Corp.
- Provides seminars and workshops on the topic. List of services, newsletter and contacts.
- Caliluna Consulting
- Provides online customer service training for employees and managers to increase profits and improve business.
- Ceres Innovations Inc.
- The CERES model places employees at the center of customer relations within the company
- Corporate Dynamics, Inc.
- Training and consulting solutions for customer service, sales, and management related issues.
- Craig Harrison's Expressions of Excellence
- Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
- Customer Service Review, Inc.
- Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
- Customer Service University
- Provides customer service videos and training programs. Includes online ordering and contacts.
- Dionco Inc.
- A retail consulting firm specializing in retail selling skills and customer service skills.
- Ford, Lisa
- Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
- Gehegan & Associates
- Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
- Glasstap Training Services
- Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
- LMR Associates
- Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
- Learning Curve
- Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
- M2S2 Communications
- Provides services focused on the telephony industry. Profile, events and contact information.
- Mark Eppler & Associates
- Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
- Customer service and retention training and measurement. Includes testimonials and services.
- Myra Golden Seminars
- Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
- Optimum Operating Procedures and Services Pty Ltd
- Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)