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Customer Data Integration: Don't Forget the ROI

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Description: CRMBuyer article by Anurag Wadehra on ROI and CRM. (September 26, 2006)
Customer Data Integration: Don't Forget the ROI Customer Data Integration: Don't Forget the ROI Building a winning business case for MDM involves addressing a number of data and business process considerations while factoring in the varied MDM approaches. So before taking the MDM plunge, consider conducting a data lifecycle audit, followed by a ROI and TCO analysis, to understand the reliability of your master data and the benefits of its use in business process.
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Page title:Customer Data Integration: Don't Forget the ROI
Keywords:enterprise resource planning,IBM,Siperian
Description:Customer data integration or, more broadly, customer-centric master data management solutions, are gaining significant momentum, largely because of their ability to help organizations achieve critical cross-functional business imperatives to bolster customer profitability, reduce operational costs, and adhere to regulatory compliance.
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