Call Centers
- 121
- Dial Interactive
- (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- 122
- FurstPerson
- (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
- 123
- GDS Communications, Inc.
- (US) - Offering training, scripting, programming and reporting services based around Nortel products.
- 124
- Harrington Consulting Group, Inc.
- (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- 125
- InRound Innovations Inc.
- (CA) - Company offers IT and management consulting for contact centres and call centres.
- 126
- Kathy Sisk Enterprises
- (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
- 127
- M&C Associates
- (US) - Providing knowledge, experience, and counsel in support of call center services.
- 128
- Maximum Network Solutions
- (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
- 129
- Rostrvm Solutions
- (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
- 130
- Stevens Communications
- Manufacturer of call center software and offers consulting services to telecommunication companies.
- 131
- The Northridge Group, Inc.
- (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- 132
- The Primas Group
- (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
- 133
- Vocal Laboratories Inc.
- (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- 134
- Zici
- (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
- 135
- Call Center Times
- Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
- 136
- Connections Magazine
- Independent teleservice magazine updated daily to provide information about emerging technologies.