Help Desk Journal
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Scan day: 04 February 2014 UTC
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Description: Tips and techniques for Help Desk leadership and operational excellence.
Find answers to your PC support tickets Motivation is one of the great challenges of help desk management. Keeping good morale among analysts and encouraging them to strive for continuous improvement is difficult in a line of work where there are so many customer requests, and most of them come from frustrated end users who have already tried everything to resolve their problem on their own.
Size: 394 chars
Contact Information
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WEBSITE Info
| Page title: | Help Desk Journal |
| Keywords: | helpdesk journal, help desk magazine, service desk, newsletter, six sigma, process measurement, management, leadership, service level agreements, SLA, knowledge management, support wiki, service, erlang c, customer satisfaction surveys, average speed of answer, ITIL |
| Description: | |
| IP-address: | 66.147.244.242 |
WHOIS Info
| NS | Name Server: NS1.BLUEHOST.COM Name Server: NS2.BLUEHOST.COM |
| WHOIS | Status: clientDeleteProhibited Status: clientRenewProhibited Status: clientTransferProhibited Status: clientUpdateProhibited |
| Date | Creation Date: 29-jun-2005 Expiration Date: 29-jun-2014 |